Privacy Policy

At SHIELD Consultants Ltd., we respect and prioritise the privacy of our users and are committed to protecting any personal information that you may provide to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you access and interact with our website, software applications, products, and services (collectively referred to as "Services"). By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1.0 Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, such as your name, email address, contact information, location data (specifically for apps that make use of location services) and any other information you choose to provide when using our Services. We only collect personal information that is necessary for the purposes outlined in this Privacy Policy.

1.2 Usage Information

When you access and use our Services, we automatically collect certain information about your interactions, such as your IP address, device information, operating system, browser type, referring/exit pages, and usage patterns. This information helps us analyse trends, administer the Services, and improve your user experience.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our Services. Cookies are small text files that are placed on your device to collect and store certain information. You can control or disable cookies through your browser settings; however, please note that disabling cookies may affect the functionality of our Services.

2.0 Use of Information

We may use the collected information for the following purposes:

2.1 Provision of Services

To provide, personalise, and improve our Services, including processing your requests, responding to inquiries, and delivering relevant content.

2.2 Communication

To communicate with you regarding your account, updates, security alerts, and promotional information related to our Services. You can opt-out of receiving promotional communications at any time.

2.3 Analytics and Research

To analyse user behaviour, trends, and preferences to improve our Services, troubleshoot issues, and conduct research and analysis for the development of new features and offerings.

2.4 Legal Compliance

To comply with applicable laws, regulations, legal processes, and enforce our rights or defend against legal claims.

3.0 Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers and business partners who assist us in operating our Services and delivering the requested functionalities. These third parties are obligated to maintain the confidentiality and security of your personal information. We may also disclose your information if required by law, or when we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, respond to a government request, or protect the safety of our users.

4.0 Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5.0 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymise your personal information once it is no longer needed for the intended purposes.

6.0 Your Rights

You have the right to access, correct, update, and delete your personal information. You can exercise these rights by contacting us using the information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

7.0 Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without obtaining parental consent. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take immediate steps to delete such information.

8.0 Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

9.0 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer as follows:
Patrick John Mifsud
bcm@shield.com.mt
+356 2144 6980
SHIELD Consultants Ltd.
65, Liesel Court, Mimosa Street, Gwardamangia, Pieta` PTA1042 MALTA